There are three ways to order Chicken Salad Chick without standing at a counter, and they do not cost the same. This page is the step-by-step for each, plus the price difference nobody mentions at checkout.
The one-line version
Order through the official app or website. You pay menu-board prices and you earn loyalty points. Ordering the identical meal through DoorDash or Grubhub can cost 30–45% more once item markup, delivery fee, service fee and tip are added, and usually earns you nothing.
Ordering through the official app
- Download the Chicken Salad Chick app from the App Store or Google Play.
- Set your location. The app finds nearby restaurants and lets you save a usual one. Availability differs by location, so this determines what you can order.
- Choose pickup, delivery or curbside. Not every location offers all three.
- Build your order. The app carries nutrition information, which is more authoritative than any third-party site including this one.
- Check your rewards. Any available Craving Credits rewards apply at this step. This is also where a birthday reward appears.
- Pay and collect. Curbside means parking in a marked bay and someone bringing it out.
Ordering on the website
Functionally the same as the app, through the official Chicken Salad Chick site. You get menu-board pricing. The main thing you lose compared with the app is easy access to your loyalty balance and rewards, so if you have points worth spending, use the app.
DoorDash and Grubhub
Both carry the brand nationally, and both work perfectly well. The issue is purely cost.
What third-party delivery actually costs
| Cost element | Typical impact |
|---|---|
| Item markupMenu prices listed above the in-store board | +15–25% |
| Delivery fee | +$1.99 – $5.99 |
| Service fee | +10–15% |
| Tip | +15–20% |
| Loyalty points earned | Usually none |
| Total premium vs ordering direct | ~30–45% |
Swipe sideways to see every column →
Concretely: a $10.29 Scoop Meal can reach $14 to $16 delivered. That is not a criticism of the platforms — it is what convenience costs — but it is worth knowing before checkout rather than after. Some sites claim Uber Eats coverage as well; we could not independently verify it, so we are not listing it as confirmed.
Catering is a separate system
You cannot add a catering platter to a normal online order. Catering goes through the catering section of the site or app, or by calling the catering centre on 1-833-MYCHICK. Give more notice than you think you need. Full pricing on the catering guide.
Two things that catch people out
- Some rewards cannot be redeemed online. Free scoop and sandwich rewards are frequently in-restaurant only, and some are marked “participating locations”. If a reward will not apply at online checkout, that is usually why.
- Points can be slow to post. App users report recurring problems with points tracking. Keep receipts until points appear — a receipt is what gets a missing transaction credited.
Why order-ahead pickup is the best option
Menu-board pricing, full loyalty points, no delivery fee, no tip, and you skip the queue — which matters between 11:30 AM and 1:30 PM when the restaurant is busiest. If you are within driving distance, this is the correct answer nearly every time. Full comparison on the delivery and ordering guide.
Frequently asked questions
How do I order Chicken Salad Chick online?
Through the official Chicken Salad Chick app or website for pickup, curbside or delivery, or through DoorDash and Grubhub. The app and website charge menu-board prices; the third-party platforms charge more.
Is it cheaper to order online or in store?
The official app and website charge the same as the in-store menu board, so there is no penalty for ordering ahead. Third-party delivery apps charge roughly 30–45% more in total once markup and fees are counted.
Can I use my rewards on an online order?
Some rewards yes, some no. Free scoop and sandwich rewards are frequently in-restaurant only. Dollar-off rewards generally work online. Check the reward's terms in the app.
Can I order catering online?
Yes, but through the separate catering section of the site or app — you cannot add catering items to a regular order. You can also call 1-833-MYCHICK.